Report Fraud and Abuse
If you have evidence of mismanagement, fraud or unethical conduct involving the Global Fund staff, Principal Recipients, Sub-Recipients, Local Fund Agents, suppliers, or other in-country partners you should report the issue.
How do I report fraud or abuse?
There are two ways to make a complaint.
Through a third-party reporting service
You can make an complaint by telephone or internet through a reporting service provided by a compliance reporting company, Global Compliance. This service will provide the details of your report to the Office of the Inspector General. It will ask if you wish to be anonymous or if you wish to provide your contact information.
If you choose to be anonymous, Global Compliance will provide you with a Report Number and a PIN number and they will provide you with a follow up date. It will not have your contact information so you will need to follow up with them, providing the Report Number and PIN number in order to follow up for a response from the Office of the Inspector General. If you provide your contact information, the Office of the Inspector General will contact your directly for more information. Reports can be made by internet (web-reporting) or by telephone to Global Compliance.
a) Web-reporting
The third party compliance reporting company can be contacted by through the OIG's Integrity Hotline. This service is operated in 21 languages.
b) Reporting by telephone
You can call Global Compliance on the following US collect call telephone number +1 704 541 6918. Please note that we accept the charges for your call. If you do not speak English, an interpreter will be arranged while you are on the line.
Directly to the Office of the Inspector General by telephone, fax, email or letter
Telephone: +41-22-341-5258 (24 hour secure voicemail)
Fax: +41-22-341-5257 (dedicated secure fax)
Email: inspector.general@theglobalfund.org
Mail: Office of the Inspector General,
The Global Fund to Fight AIDS, Tuberculosis and Malaria
Chemin de Blandonnet 8, 1214 Vernier,
Geneva, Switzerland
What should I report?
Examples of matters you should report include: fraud; waste; bribery, abuse of power or authority; mismanagement; inappropriate use of programme assets; product substitution, irregularities in tender processes (for example: bid manipulation, bid collusion, coercive practice, or fraudulent bids); conflict of interest; or employee misconduct (for example: abuse of authority, acceptance of gratuities, travel related fraud, benefits and allowance fraud, or involvement of the Global Fund staff in any of the matters listed above).
What details should I include in my report?
Please make your complaint as specific as possible and include details such as:
- The type of alleged wrongdoing you are reporting;
- Where and when did these events occur;
- Who are the people involved and who has knowledge about the matters you are reporting;
- How the individual, organisation or company committed the alleged wrongdoing; and
- Why do you believe the conduct should be investigated and why are you reporting the matter.
Should you have further information or evidence (for example, documents) that you believe will enable us to make a proper assessment, please provide this material to the Office of the Inspector General as soon as possible.
What happens after I make a report?
Your allegation, like all allegations made to the Office of the Inspector General , will be reviewed by Office of the Inspector General staff. Where a matter falls within the Charter and Terms of Reference of the Office of the Inspector General an assessment will be made to determine the most appropriate action. This may lead to an investigation by the Office of the Inspector General; or a referral of the matter to national authorities for investigation. Alternatively, where appropriate, the matter may be referred to other areas of the Global Fund for necessary action.
Can I remain anonymous?
You can remain anonymous, regardless of which of the options you choose to report fraud or abuse. However, it can be difficult to assess and investigate allegations if we are not able to contact you for further information or clarification of the details you provide in your initial report. We therefore encourage you to disclose your identity. If it is important for you to maintain anonymity, we suggest that you use the anonymous reporting through a third-party compliance reporting company (option 1 above). In this way your details will not be passed on to the Office of the Inspector General, and in fact will not be collected if anonymity is requested. However, you will be given a report number and a PIN number, which allows you to check back at a later time to obtain an update – and allows us to pass on any questions that we have or requests for clarification.
If I provide my personal details to the Office of the Inspector General, is my identity kept confidential?
If you provide your personal details when making a report, the Office of the Inspector General will not disclose these details to other areas of the Global Fund or to external organizations unless you give your consent. Should it be necessary for the Office of the Inspector General to obtain further information to properly assess the matter, the office will use the email address and telephone number that you have provided.
Does The Global Fund protect whistleblowers?
The Global Fund has instituted arrangements to protect whistleblowers. Comprehensive details are set out in the Whistleblower guidelines.