03 June 2020
The Global Fund has invested significant resources into developing a customized grant operating system (GOS), an enterprise resource planning tool. GOS now supports each stage of the grant life cycle through a single platform, standardizing delivery, catalyzing improvements across grant management processes and enhancing reporting capabilities.
While the system itself is functional, user experience is a challenge, with inconsistent user interfaces and a lack of integrated visualization across modules. Inconsistencies in system development and testing, as well as weaknesses in incident management, have impacted the efficient and effective use of GOS, and there are gaps in IT controls and processes to safeguard GOS as a core system.